FAQ’S

What is your delivery policy?
https://kozanalondon.com/delivery/
What is your returns policy?
Returns are accepted within 14 days and are free of charge. Please click here for more details.
What if I’m not satisfied with my order?

Please contact customerservice@kozanalondon.com and one of our team will be happy to help you.

What if my order is late?

We aim to get your order to you within the delivery time requested. Should you experience any delay, please contact customerservice@kozanalondon.com

I need help with my order

please contact customerservice@kozanalondon.com and one of our team will be pleased to offer you assistance

How long does it take to process a refund?

Please allow 7 days for a full refund

How do I pay for my order?

Choose PayPal as your payment method and click check out with PayPal or pay directly with your bank card.

Will you let me know when my order has been confirmed?
We will send you an email to confirm receipt of your order. Once your order is on its way to you, we will send confirmation of dispatch.
I live outside the European Union. Do I have to pay taxes or import duties?

You may have to pay charges applicable in your own country. Check with your Customs authority or further details.

Can I add items after I have placed my order?

Once you have completed an order, you cannot change it. You will need to place a separate order and contact us at customerservice@kozanalondon.com so that your items can be shipped together.

Is VAT included in the price?

All prices are inclusive of VAT.